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Aapka Doodhwala

Terms & Conditions

Terms & Conditions

Aapka Doodhwala

By using the Aapka Doodhwala mobile application, website, or services, you agree to comply with the following Terms & Conditions. Customers are advised to read them carefully.

 

1. Orders

  • Customers can add, edit, or modify their orders in the calendar till 11:45 PM of the previous day to avoid last-minute inconveniences.
  • Orders not modified within the allowed time will be considered final.

 

2. Delivery Conditions

  1. Milk and other products are delivered daily between 4:00 AM to 8:00 AM.
  2. Customers may provide delivery instructions such as:
  • Whether to ring the doorbell or not
  • Whether to keep the bottle at the doorstep or in the assigned basket

These instructions are only for delivery convenience and do not apply to order changes, pauses, or cancellations.

 

3. Maintenance & Hygiene

  • Customers are requested to rinse the milk bottle after transferring milk to maintain hygiene and product safety.

 

4. Payments & Wallet

  • Customers must maintain a positive wallet balance to ensure uninterrupted service.
  • If the wallet balance becomes negative, subscription delivery may be suspended until recharge.

Wallet Recharge Policy (Important)

  • Customers should recharge their wallet only as per their requirement and after careful consideration.
  • Wallet balance once recharged is strictly non-refundable.
  • Wallet amount cannot be transferred back to bank or original payment source.
  • Wallet balance can only be used to purchase products on Aapka Doodhwala.
  • Unused or remaining wallet balance will not be refunded under any circumstances.

 

5. Bottle Handling & Charges

  1. Customers must handover empty bottles to the delivery boy the next day to avoid extra charges.
  2. Bottle damage or loss will attract the following penalties:
  • ₹35/- for ½ litre bottle
  • ₹45/- for 1 litre bottle

 

6. Refunds & Quality Issues

  1. Customers can report milk quality issues (curdling) before 10:00 AM on the same day of delivery.
  • Complaints after this time will not be considered.
  • Clear images/videos are mandatory to avail a 100% refund to wallet.
  1. If you receive:
  • A broken seal bottle, or
  • A bottle without seal
  1. Please do not accept the bottle and contact customer care immediately.

 

7. Erroneous Delivery

A delivery will be considered erroneous from our end only if the customer has intimated us in advance through authorized channels.

If delivery is made despite valid prior intimation, the customer may be eligible for a refund or resolution.

Refusal of delivery without prior valid intimation does not qualify for a refund.

Authorized Modes of Prior Intimation

Only the following are considered valid:

  1. Calling Customer Care
  2. Updating required information in the App/Website account

Important Clarifications

  • Any message, call, or instruction given to the delivery boy will NOT be considered valid intimation
  • Delivery staff are not authorized to accept order changes, pauses, or cancellations
  • Customer Care is the only authorized channel for all such requests

 

8. Subscription Rules

  • Subscription changes or pauses must be done before the next delivery cycle.
  • Products already delivered under subscription are non-refundable.
  • Any issue must be reported within the defined time limits.

 

9. Order Cancellation

  • Orders can be cancelled only before dispatch.
  • Once dispatched, cancellation requests will not be accepted.

 

10. Quality Assurance

All products are handled, packed, and delivered under hygienic conditions and are quality-checked before dispatch.

 

11. Customer Support

For recharge, payment, refund, or order-related assistance, please contact:

Phone / WhatsApp: 8287553649